Many poor families in Pakistan get help from the Benazir Income Support Program also called BISP. This program gives money to people who need it for food and daily life. But sometimes people do not get the full amount. Some agents take part of the money. This is wrong. It is not allowed. These people are doing fraud. This makes life hard for the poor. BISP knows this problem. That is why they have made a simple way to complain.
You can now easily report this problem. There are two official methods. You can visit the BISP Tehsil Office or call the BISP helpline. Both are safe. Both are easy to use. You do not need to be educated or smart with phones.
If you see that some amount is missing from your payment:
- You have the right to complain
- BISP will check your complaint
- If it is true you will get your money back
- The person who did it will get punished
Important Details
| Step | Details |
|---|---|
| File by Visit | Go to Tehsil BISP Office |
| File by Call | Dial 0800-26477 from your mobile |
| Required Info | CNIC number, phone number, amount lost |
| Bring These | CNIC, mobile, location, date, amount |
| Refund Time | Few days after checking |
| Keep Complaint Number | For follow-up |
| Help from Staff | Ask for help if you cannot read or write |
How to File Complaint by Visiting Tehsil Office
If you live near a BISP office then go there. Take your original CNIC with you. Ask to meet the Assistant Director or other officer. Ask for the complaint form. Fill the form with correct details. Include:
- Your full name
- CNIC number
- Phone number
- Place of payment
- Amount that was cut
Give this form to the officer. If they give you a complaint number write it down. Keep it safe. BISP will check your complaint. If they find that your money was really cut you will get it back. The officer or agent who did it will be punished.
How to File Complaint by Calling Helpline
If you cannot visit the office you can call. Use your registered mobile number. Dial 0800-26477. Tell the agent your:
- Full name
- CNIC number
- Where you collected the money
- How much was deducted
Explain clearly what happened. Note your complaint number. This will help you later. BISP will check your case. If true they will give your money back.
This is good for people who live in far areas or cannot travel.
Things to Carry When Filing Complaint
When you go to the office or call the helpline make sure you have:
- Original CNIC
- Registered mobile number
- Exact amount deducted
- Place of payment
- Date of payment
Having full details will make the process faster and easier.
Tips to Make Complaint Process Better
- Always carry your CNIC
- Always call from your own number
- Ask staff for help if you cannot write
- Be polite but firm
- Keep your complaint number safe
Why You Should Always File Complaint
Many poor people think deductions are normal. That is wrong. This money is your right. When someone takes it that is theft. By complaining you not only help yourself but also help stop corruption. You protect others in the future.
Every complaint makes the system better. It tells bad agents that poor people will not be fooled.
What Happens After You Complain
After you file a complaint by visit or call:
- BISP checks your complaint
- If true you get full refund
- The person who did it is punished
- Sometimes BISP calls you back to get refund at the center
The process takes a few working days. Sometimes more if the case is hard.
Advice for All BISP Users
- Do not accept any deduction
- Take your full payment only
- If someone tries to take money report them
- Tell your family and neighbors to complain too
Only by speaking up we can make the system better and fair.
Conclusion
BISP is a very helpful program. But some people try to cheat. That is why you must be alert. If any money is cut from your payment take action. Use the two safe ways. Visit the Tehsil Office or call the helpline. File your complaint. Protect your money. This money is your right. Do not let anyone steal it.
FAQs
Can I complain without CNIC?
No. You need your original CNIC to file a complaint.
Can my brother or sister file the complaint for me?
Yes. But they must have your CNIC and your permission.
How long will it take to get my money back?
It usually takes a few working days after checking.
What if the officer refuses to take my complaint?
Call the helpline immediately and report that person.